Read before posting your log

Welcome to The Ultimate Geek TaskForce!

Please complete the following procedure so we may help you get started.

Step 1: Preparation

Backup Your Registry with ERUNT

• Please use the following link and scroll down to ERUNT and download it.
  http://aumha.org/freeware/freeware.php
  
• For version with the Installer:
  • Use the setup program to install ERUNT on your computer
  • For the zipped version: Unzip all the files into a folder of your choice.

Click Erunt.exe to backup your registry to the folder of your choice.

Note: to restore your registry, go to the folder and start ERDNT.exe

AND

Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  
• It will close all programs when run, so make sure you have saved all your work before you begin.
  
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Step 2: Preliminary malware removal

Please download Malwarebytes Anti-Malware from Download.CNET.com.
Alternate link: BleepingComputer.com.
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
  
• Please save the log to a location you will remember.
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
  
• Copy and paste the entire report in to your first post.

Note: Some infections will prevent MBAM from running. If MBAM won't run, try renaming the file mbam-setup.exe to a random name, and then try again.

Step 3: Diagnostics scan

Please download MySystem-Search from one of the following links:

Download mirror 1 Download mirror 2

• Save the file to your Desktop.
• Double-click on mss.exe
• Allow it to run, and follow the prompts.
• Once done, it will launch a log.
• Post it in your first post.

Note: the logs are long. Please use more than one post, if necessary.

Step 4: Post logs

• It is time to post your logs. Please open a new topic and post these logs:
  
• Malwarebytes' Anti-Malware.
  
• MySystem-Search.

Once you have posted, an expert shall be with you as soon as possible.

If you have any problems in doing the above tasks, then open a topic, and tell your story about what is going on.