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Total shut down on Thu Jan 07, 2010 1:12 am
jbmoney7

New Member
My brothers computer running Vista won't even boot up. It attempts to but a blue screen pops up saying "A problem has been detected and windows has been shut down to prevent damage to your computer" and it goes on to say check newly installed hardware or software, etc.
I have tried to start the computer in every safe mode offered and have tried system restore (F10) but the blue screen continues to pop up and I can't get past it to try to resolve the issue.
My brother told me that about a week or 2 ago he got a pop up on screen that said "RegCure has detected 1200 viruses, click here to remove them" which he did and since then it was running strangely and a Red Button "RegCure" was showing up on the task bar.
I figure it's malware and an anti malware software could remove it if I get to the desktop or in safe mode.
I'm lost, if I can't get past the blue screen during start up how can I attempt to resolve the issue?
Also, He uses Trend anti virus. if that helps.
Any suggestions??????? Help!
I have tried to start the computer in every safe mode offered and have tried system restore (F10) but the blue screen continues to pop up and I can't get past it to try to resolve the issue.
My brother told me that about a week or 2 ago he got a pop up on screen that said "RegCure has detected 1200 viruses, click here to remove them" which he did and since then it was running strangely and a Red Button "RegCure" was showing up on the task bar.
I figure it's malware and an anti malware software could remove it if I get to the desktop or in safe mode.
I'm lost, if I can't get past the blue screen during start up how can I attempt to resolve the issue?
Also, He uses Trend anti virus. if that helps.
Any suggestions??????? Help!



















