Hi
I have two undeletable folders in windows 7 64 bit that just won't go away. I followed your tutorial but I get the same thing as when I try in explorer. As in, a message that windows can't find the file.....Now, I am looking right at the folder that doesn't exist. I can even create another folder with the same name in the same place and put files in it, and they appear in the undeletable folder as well.
As these "invisible" folders seem to be what is stopping me using two of my expensive carto exploreur cds I really would like to get shot of them. I have tried Lockhunter on them, it doesn't work either. Any ideas please?

Please download and install Malwarebytes Anti-Malware from Malwarebytes.org.
Alternate link: BleepingComputer.com.
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Please open Malwarebytes' Anti-Malware, and click More Tools tab. Under FileASSASSIN, click Run Tool.

Browse for each file that is hard to delete.

The FileASSASSIN will then delete the file, or ask you to reboot your computer in order to delete it. Please allow it to reboot, if necessary.

Thanks for the speedy reply. I downloaded anti-malware and did as instructed. Maybe I wasn't clear in my first post, but it is actually the folder that won't delete, and it seems fileASSASIN will only deal with files, one at a time.
This is the screen shot of what I get when I try to delete the folders in question

Please download the latest version of Kaspersky GetSystemInfo (GSI) from Kaspersky.fr and save it to your Desktop.

• Please close all other applications running on your system.
  
• Please double click GetSystemInfo.exe to open it.
  
• Click the Settings button.
  
• Set it to Maximum
  
• IMPORTANT! Then please click Customize - choose Driver / Ports tab and
• Uncheck Scan Ports.
  
• Click Create Report to run it.
  
• It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop. Please upload the folder to Kaspersky GSI Parser and click the Submit button.
  

Please copy and paste the url of the GSI Parser report (not the log) in your next reply.

http://www.getsysteminfo.com/read.php?file=8c8d0870fd9963613171de853d89ae90
here you are

Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Quick Scan, and press Scan. Remove selected, and post the log in your next reply.

Malwarebytes' Anti-Malware 1.44
Database version: 3734
Windows 6.1.7600
Internet Explorer 8.0.7600.16385

13/02/2010 21:35:26
mbam-log-2010-02-13 (21-35-26).txt

Scan type: Quick Scan
Objects scanned: 98631
Time elapsed: 4 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 3
Files Infected: 76

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files (x86)\vav (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\Pdf (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\Sauvegarde (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.

Files Infected:
C:\Users\Barbara\downloads\fileutil.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\Aide_VAV005.chm (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\CCMenu.WDK (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\CVVFA.jpg (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FeedBack.WDK (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicEfp.FIC (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicEfp.ndx (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicEFVelay.FIC (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicEFVelay.ndx (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicFac.FIC (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicFac.ndx (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\Fiche_Vierge.rtf (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicMac.FIC (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicMac.ndx (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicPapier.FIC (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicPapier.ndx (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicPara.fic (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicPara.ndx (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicPil.FIC (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicPil.mmo (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicPil.ndx (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicQfu.FIC (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicQfu.ndx (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicRemAlt.FIC (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicRemAlt.ndx (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicTre1.FIC (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicTre1.ndx (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicTre2.fic (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicTre2.ndx (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicTre3.FIC (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicTre3.ndx (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicVi.FIC (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicVi.ndx (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicVol.FIC (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicVol.ndx (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicVolAnc.FIC (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\FicVolAnc.ndx (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\Pil_Fiche_Vide.rtf (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\UNINST.INF (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\Vav.ini (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\Vav2.ini (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\VAV8.exe (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\VAV8.WDL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\VAV_ans.ini (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140ACTION.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140CE.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140COD.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140COM.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140CPL.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140ETAT.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140GPU.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140GRF.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140HF.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140HTML.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140IMG.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140IMG2.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140MAT.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140OBJ.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140OLDB.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140OLE.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140PDF.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140PRN.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140RPL.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140RTF.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140SQL.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140STD.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140TEST.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140TRS.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140UNI.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140VM.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140XLS.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140XML.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD140ZIP.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WD553HF.DLL (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\WDUNINST.EXE (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.
C:\Program Files (x86)\vav\Sauvegarde\V201001170902.zip (Rogue.VistaAntiVirus2008) -> Quarantined and deleted successfully.

Please run a free online scan with the ESET Online Scanner

• Tick the box next to YES, I accept the Terms of Use
  
• Click Start
  
• When asked, allow the ActiveX control to install
  
• Click Start
  
• Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  
• Click Scan (This scan can take several hours, so please be patient)
  
• Once the scan is completed, you may close the window
  
• Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  
• Copy and paste that log as a reply to this topic
  

Here you are
ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=7a4b40925f102c4990a57b844fea87dd
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-02-14 07:58:15
# local_time=2010-02-14 08:58:15 (+0100, Romance Standard Time)
# country="United Kingdom"
# lang=1033
# osver=5.1.2600 NT Service Pack 2
# compatibility_mode=769 16775165 100 98 5213 202376653 0 0
# compatibility_mode=5893 16776573 100 52 1469276 18545632 0 0
# compatibility_mode=8192 67108863 100 0 4043 4043 0 0
# scanned=251684
# found=0
# cleaned=0
# scan_time=38797

Good. Now are those files/folders still appearing?

I'm afraid so. Still the same message

Please list them here.

Here you are
C:\Users\Barbara\Documents\Maps\87_Nord
C:\Users\Barbara\Documents\Maps\87_Sud

Those look to be from a GPS. Do you have a GPS, or software for a GPS installed?

No, they appeared when I installed carto Exploreur. They are actually, or should be, legitimate map files with a .byo extension, and all the other cds (two per county) installed and work perfectly. Just these two seemed to install, didn't appear as visible maps on the programme, but wouldn't delete either. Carto Exploreur is from the IGN France, it is a proprietary format which will only work with the bayo software, although it can by a long and tedious process be ripped to .map files to use with OZi explorer. (needs bayozie and cartonaze, and it is one file at a time, forty or so files per cd) and I have had a long and fruitless exchange of messages with bayo tec support which has resulted in them giving up. They worked fine on my old computer under vista, and I still have the original cds for the program install and map files. The problem seems to me as a non-techy, that these two folders are stopping the program from seeing the cd, so I can't transfer the files to hd.