Hello,

I'm hoping you can help me with my problem on my laptop.
Laptop info:
IBM ThinkPad
Running on windows xp
-cant remember that other details such as memory; sorry but if required please ask and ill see what i can find
ANY OTHER REQUIRED INFO PLEASE ASK

The problem is that I start the laptop and it directs me to a blue screen (even in safe mode). The screen displays text saying there has been a problem detected ........and so on...... but if that info is required please ask and the last line is the following:
Technical information:

*** STOP: 0x00000024 (0x00190203,0x8271E3F0,0xC0000102,0x00000000)

Thanks

I'll IM Ryan and see if he can help on this one.

ok thanks

Can the computer boot ok? Or not?

what do you mean by the term boot?

sorry

I think i know what you mean. could you tell me if im correct.

do you mean when you go into that screen where you can change the time and date and have other options

Does the computer start up, or does it cease to power on correctly?

yes it basically just restarts after the blue screen and keeps doing that repeatedly

These are links to Anti-virus vendors that offer free LiveCD or Rescue CD files that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the ISO Image file format. Avira uses an EXE that has built-in CD burning capability.

• Avira AntiVir Rescue System - Tutorial for Avira Rescue CD.
  If you encounter problems running the Rescue Disk, you can get further assistance at the Avira Support Forum.
  
• Dr Web LiveCD. Be sure to print out and follow the instructions provided in the User Manual.
  
• F-Secure Rescue CD - Rescue CD 3.01 released.
  Video: How to Remove Malware with F-Secure Rescue CD
  If you encounter problems running the Rescue CD, you can get further assistance at the F-Secure Support Forum.
  
• BitDefender LiveCD - Index of /rescue_cd
  If you encounter problems running the Rescue CD, you can get further assistance at the BitDefender Support Forum.
  
• Kaspersky RescueDisk - Index of /devbuilds/RescueDisk/
  If you encounter problems running the RescueDisk, you can get further assistance at the Kaspersky Support Forum.
  

If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO. If you need a FREE utility to burn the ISO image, download and use ImgBurn.

Let me know how it goes.

Hello Ryan,

ok thank you for the links I'll try that and let you know what progrees I have made .

Thank you

Ok.

Hello Ryan,

I burned the image of the Kaspersky one and have loaded it on to my laptop/notebook and as I type it is scanning for viruses but I selected both disks C and disk boot sectors, does that make a difference?

Not at all. Allow them to scan, and let me know the results.

Hello Ryan,

The Kaspersky scan has been running for 9 hours and has completed 92% but its found some "not-a-virus:AdwareWin32.2Search." and many more like it and also some trojans. The issue is that 7 out of the 17 objects/files are deleted but the rest are not and next to one of them says "skipped by user"; I was totally unaware of this?

Thanks

Hello again Ryan,

The scan has finished, what should I do now?