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Internet/Email disabled after System Tool 2011 removed on Thu Feb 10, 2011 12:17 pm
GKo

Member

I have Windows XP as a virtual machine in Parallels Desktop 5 on my MacBook running OSX 10.6.4. Let me start by saying I don't believe this problem is Mac related and seemingly not Parallels related.
After receiving the System Tool 2011 trojan, I took the steps on http://www.helpmyos.com/t2311-how-to-remove-system-tool-2011
The infection seems to be gone but I cannot access the network connect now although Avira CAN access the internet and downloads the latest virus definition. (Hope I remember it all)...I've tried,
1) Using typical Windows Diagnostic tool that appears with IE. It cannot resolve the internet disconnect. Also, (I use Verizon Fios) Verizon's In-Home Agent pops up and tries to solve it to no avail.
2) I used the advise of reseting the network connection in Parallels to default settings. Didn't work.
3) Tried to "Repair" Local Area Connection 3 (right click...) because that is how I believe Parallels connects with the Mac internet connection. It seems to think there is no problem because "Windows finished repairing your connection."
4) Investigated Windows Firewall a bit and tried enabling a number of services under the advanced tab - no luck.
5) Uninstalled Malwarebytes (after use) in case that blocked something.
I did run MSS in case any of those logs helps solve this problem. I know this is an advanced problem, though I believe it is strictly Windows XP related, I appreciate any help you can give. My mac is running normally with mail and internet working.
Thanks! GKo
After receiving the System Tool 2011 trojan, I took the steps on http://www.helpmyos.com/t2311-how-to-remove-system-tool-2011
The infection seems to be gone but I cannot access the network connect now although Avira CAN access the internet and downloads the latest virus definition. (Hope I remember it all)...I've tried,
1) Using typical Windows Diagnostic tool that appears with IE. It cannot resolve the internet disconnect. Also, (I use Verizon Fios) Verizon's In-Home Agent pops up and tries to solve it to no avail.
2) I used the advise of reseting the network connection in Parallels to default settings. Didn't work.
3) Tried to "Repair" Local Area Connection 3 (right click...) because that is how I believe Parallels connects with the Mac internet connection. It seems to think there is no problem because "Windows finished repairing your connection."
4) Investigated Windows Firewall a bit and tried enabling a number of services under the advanced tab - no luck.
5) Uninstalled Malwarebytes (after use) in case that blocked something.
I did run MSS in case any of those logs helps solve this problem. I know this is an advanced problem, though I believe it is strictly Windows XP related, I appreciate any help you can give. My mac is running normally with mail and internet working.
Thanks! GKo
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Last edited by GKo on Thu Feb 10, 2011 12:22 pm; edited 1 time in total















