Can't update xp. Antivirus scans (many many different ones) come up clean. 5 minutes after reboot I get the system32 generic failure message. Sometimes I lose volume and/or wireless access. Not sure what to do next. Attached MB. Will post another with MSS. Thanks for helping.

*update* can't add mss info! Either as attachment or copy/paste. Get 'page will not load' page.

Hello there.

Let's do some diagnostics.

Please download the latest version of Kaspersky GetSystemInfo (GSI) from Kaspersky and save it to your Desktop.

Note: please close all other applications running on your system.

Double click GetSystemInfo.exe to open it. It will display an agreement. Click on I Agree to continue.

Click the Settings button.



Set the slider to Maximum.



IMPORTANT! Then, click Customize - choose Driver / Ports tab and uncheck Scan Ports.




On the General tab, make sure all of the boxes are checked.




On the Misc tab, make sure all the checkboxes are checked.

Then, click OK on the windows that you launched.



Click Create Report to run it.


It will begin scanning.

It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop.

It should automatically upload it to http://www.getsysteminfo.com. If it does not, then please submit it manually by going to the site and doing the upload process.

It will redirect to a page, where it will provide a sharing URL for specialists. Copy and paste the url of the GSI Parser report in your next reply.

Thanks for the reply. Here's the link:

http://www.getsysteminfo.com/read.php?file=3d516e9c4d24a1bbf8e272562431a7ae

Please download aswMBR from here

• Save aswMBR.exe to your Desktop
  
• Double click aswMBR.exe to run it
  
• Click the Scan button to start the scan as illustrated below
  

Note: Do not take action against any **Rootkit** entries until I have reviewed the log. Often there are false positives

• Once the scan finishes click Save log to save the log to your Desktop
  
  
  
• Copy and paste the contents of aswMBR.txt back here for review
  

aswMBR version 0.9.5.256 Copyright(c) 2011 AVAST Software
Run date: 2011-05-16 21:36:21
-----------------------------
21:36:21.200 OS Version: Windows 5.1.2600 Service Pack 3
21:36:21.200 Number of processors: 2 586 0x1C02
21:36:21.200 ComputerName: JR UserName:
21:36:22.341 Initialize success
21:36:35.060 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdePort0
21:36:35.060 Disk 0 Vendor: WDC_WD1600BEVT-22ZCT0 11.01A11 Size: 152627MB BusType: 3
21:36:35.075 Device \Device\Ide\IdeDeviceP0T0L0-3 -> \??\IDE#DiskWDC_WD1600BEVT-22ZCT0___________________11.01A11#5&1f6eb729&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} not found
21:36:35.075 Device \Driver\atapi -> DriverStartIo 86ee6abf
21:36:37.091 Disk 0 MBR read successfully
21:36:37.107 Disk 0 MBR scan
21:36:37.122 Disk 0 TDL4@MBR code has been found
21:36:37.122 Disk 0 MBR hidden
21:36:37.138 Disk 0 MBR [TDL4] **ROOTKIT**
21:36:37.154 Disk 0 trace - called modules:
21:36:37.169 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x86ee6c76]<<
21:36:37.185 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86f5c170]
21:36:37.200 3 CLASSPNP.SYS[f76a7fd7] -> nt!IofCallDriver -> \Device\00000092[0x86f64268]
21:36:37.232 5 ACPI.sys[f759e620] -> nt!IofCallDriver -> [0x86f61940]
21:36:37.310 \Driver\atapi[0x86f2cae8] -> IRP_MJ_CREATE -> 0x86ee6c76
21:36:37.325 Scan finished successfully
21:36:54.138 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\JarrodReeceFeld\Desktop\MBR.dat"
21:36:54.154 The log file has been saved successfully to "C:\Documents and Settings\JarrodReeceFeld\Desktop\aswMBR.txt"

How to fix TDL4

Re-run aswMBR.exe

• Click [Scan]
  
• On completion of the scan
  
• Click the [Fix] for TDL4 (MBRoot):

Once you are done with that, please do the following:

Please download TDSSKiller from here and save it to your Desktop.

• Doubleclick TDSSKiller.exe to run the tool
  
• Click the Start Scan button
  
• After the scan has finished, click the Close button
  
• Click the Report button and copy/paste the contents of it into your next reply

Note:It will also create a log in the C:\ directory.

Back to normal, thanks!

Is your issue solved?