Just today I did a system restore to recover from a nasty case of badware. I had the critical hard disk error bug, it controlled my hard drive and kept rebooting my computer itself, in attempt to have me buy phony spyware removal software. So instead of manually removing the bug, I did a system restore. Everything seemed to be back to working order until I tried to access my AVG free edition 2011. It would not open, so I tried to uninstall it so I could re-install. I keep getting an error that says

"Installer initialization failed due to following error:
Error: Initialization of the language file "C:\Program Files\AVG\AVG9" failed.
Initialization of languages failed or files count is zero."

Even though it says this, I looked through my program files and every file for AVG seems to be there. I read up a little bit and a suggestion was to reboot my computer in safe mode and manually remove the program by deleting it. Even then, I am unsure of the origin of the issue and am wondering if this would be the best route of action for re-install? And could any of my other programs be affected in this same way? Please help soon! For as of now I am unprotected from other bad things out there!

Thanks!

Hi,

You are likely still infected.

We will remove AVG, but I need to know a few things about your machine first.

Please download OTL to your Desktop. (If you already have it downloaded, then just follow the instructions below).

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
• Under the Custom Scan box paste this in
  
  %systemroot%\*. /mp /s
  %systemroot%\system32\*.dll /lockedfiles
  %systemroot%\system32\*.exe /lockedfiles
  %systemroot%\Tasks\*.job /lockedfiles
  %systemroot%\system32\drivers\*.sys /lockedfiles
  %systemroot%\System32\config\*.sav
  %systemroot%\system32\*.sys
  %systemroot%\system32\drivers\*.dll
  %systemroot%\system32\drivers\*.ini
  %systemroot%\system32\drivers\*.exe
  %SYSTEMDRIVE%\*.*
  %PROGRAMFILES%\*.
  %appdata%\*.*
  netsvcs
  msconfig
  safebootminimal
  safebootnetwork
  activex
  drivers32
  /md5start
  eventlog.dll
  scecli.dll
  netlogon.dll
  cngaudit.dll
  sceclt.dll
  ntelogon.dll
  logevent.dll
  iaStor.sys
  nvstor.sys
  atapi.sys
  IdeChnDr.sys
  viasraid.sys
  AGP440.sys
  vaxscsi.sys
  nvatabus.sys
  viamraid.sys
  nvata.sys
  nvgts.sys
  iastorv.sys
  ViPrt.sys
  eNetHook.dll
  ahcix86.sys
  KR10N.sys
  disk.sys
  nvstor32.sys
  ahcix86s.sys
  nvrd32.sys
  symmpi.sys
  adp3132.sys
  mv61xx.sys
  usbstor.sys
  /md5stop
  CREATERESTOREPOINT
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
  
  
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Please copy (Edit->Select All, Edit->Copy) and paste (Edit->Paste) the contents of these files, one at a time

Note: in the event that OTL fails to run, please use alternate download links to try again:

http://www.itxassociates.com/ot-tools/OTL.scr
http://www.itxassociates.com/ot-tools/OTL.com