Please help! I really need this to fix some grammar/sentence errors on my essay because it is supposed to be a very big grade. I used to have WhiteSmoke Writer, but downloaded the trial only because I needed to proofread one of my papers. Now I don't remember if I uninstalled it or not, because it's not in my "Add/Remove Programs" list. So I downloaded the WhiteSmoke Writer Free Trial Installer. Once I clicked on it, a window popped up that says, "Preparing, please wait..." So I did. After a couple of seconds, another window popped up. It was just white. It stayed white for about 10-20 minutes. The previous window ("Preparing, please wait..." window) was still up, only it showed that the bar was all the way full, but still had the "Preparing, please wait.." on it. So I just CTRL+ALT+DEL and terminated it with the task manager.
Today, I retried it again. Only this time, I left it "installing" for 8 hours while I was at school. I came back, and the 2 windows were still there. Only this time, the 2nd window (big white window) was turned blue with some other colors in it, and it had a box in the middle that looked like you could scroll down it, but the scroller was greyed out. Then it had an X at the top, only it was the sort of X that showed when an image can't be displayed.
I've already ran a full scan on MBAM, which didn't really help much.
Please help! I don't know whats happening to it!

Please contact WhiteSmoke support.

We're not a WhiteSmoke support company, we just specify the help to remove the WhiteSmoke product if it is installed by an infection in the first place.

My apologies.

Access the WhiteSmoke support here: http://www.whitesmoke.com/contact.html