I am new to the blog and apologize for any protocol mistakes. I am trying to delete a couple of unused "user" entities from my Gateway laptop. As the administrator I access the user entity section of the control panel and select the add/remove user tab. The screen flashes black and then returns me to where I started. I first thought it was a UAC issue. I could not turn UAC off, via the control panel, and received the same black screen flash. Research led me to the MSCONFIG technique of turning UAC off which worked. At least I got the system prompt telling me UAC was turned off. I still could not get past the screen flashing black when selecting the add remove/user tab.
Is there any way to delete unneeded users and add new users without performing a complete reinstall?
Everything else seems to be working ok.

Hello, bobo1949. Thanks for registering.

Go Start and in Start Search:
Type in: sfc /scannow
Click OK.
If System File Checker (sfc) finds any errors, it will retrieve the correct versions of files from its backup system files folders.
If sfc does not find any errors in Windows Vista, it will simply quit, without any message.


Now, please restart your computer and try sfc /scannow again!

It requires those two runs to do a full fix.

Please tell me if you are having the same problem after you try this.

I entered sfc/scannow in the start search box. Windows found nothing. Should I enter as a "run command" or as a command in the "command prompt" window? Thanks for your help on this troublesome issue.

Update: I realized I may have entered the command improperly. I re-entered the command as sfc /scannow with a space before the forward slash. A DOS window flashed on the screen and disappeared. There was no message on the screen.

Download and install EVEREST
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.

Prompt during install - not fully wupported. Offset values truncated - raw report too large.

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer MIKE-LAPTOP
Generator Mike
Operating System Microsoft Windows Vista Home Edition 6.0.6002 (WinVista Beta)
Date 2009-08-05
Time 18:28


--------[ Summary

Computer:
Operating System Microsoft Windows Vista Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name MIKE-LAPTOP
User Name Mike

Motherboard:
CPU Type Mobile DualCore Intel Celeron M, 1600 MHz
Motherboard Name Gateway
Motherboard Chipset Unknown
System Memory 2037 MB
BIOS Type Phoenix (11/27/06)

Display:
Video Adapter Mobile Intel(R) 945GM Express Chipset Family (224 MB)
Video Adapter Mobile Intel(R) 945GM Express Chipset Family (224 MB)
Monitor Generic PnP Monitor [NoDB]
Multimedia:
Audio Adapter High Definition Audio Controller [NoDB]
Storage:
IDE Controller Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
IDE Controller Intel(R) 82801GBM SATA AHCI Controller
IDE Controller Texas Instruments PCIxx12 Integrated FlashMedia Controller
SCSI/RAID Controller Microsoft iSCSI Initiator
Disk Drive ST980811AS
Optical Drive Optiarc DVD RW AD-7530A ATA Device
SMART Hard Disks Status Unknown

Partitions:
C: (NTFS) 66362 MB (12779 MB free)
D: (NTFS) 9954 MB (4582 MB free)
Total Size 74.5 GB (17.0 GB free)

Input:
Keyboard Standard PS/2 Keyboard
Mouse Synaptics PS/2 Port TouchPad

Network:
Network Adapter Broadcom 802.11g Network Adapter (192.168.1.109)
Network Adapter Marvell Yukon 88E8038 PCI-E Fast Ethernet Controller
Modem Motorola SM56 Data Fax Modem

Peripherals:
Printer Canon Inkjet S750
Printer Microsoft Office Document Image Writer
Printer Microsoft XPS Document Writer
USB1 Controller Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8 [NoDB]
USB1 Controller Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9 [NoDB]
USB1 Controller Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA [NoDB]
USB1 Controller Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB [NoDB]
USB2 Controller Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC [NoDB]
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery
[ Debug - CI]

B20 D10000 F01: ?

Offset 00: 86 80 C8 27 00 00 00 00 02 00 03 0C 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03
Offset 30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

B20 D10000 F01: ?

Offset 00: 86 80 C9 27 00 00 00 00 02 00 03 0C 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03

All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 86 80 CA 27 00 00 00 00 02 00 03 0C 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03

All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 86 80 CB 27 00 00 00 00 02 00 03 0C 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03

All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 86 80 CC 27 00 00 00 00 02 00 03 0C 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03

All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 86 80 A2 27 00 00 00 00 03 00 00 03 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03

All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 86 80 A6 27 00 00 00 00 03 00 00 03 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03

All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 86 80 C5 27 00 00 00 00 02 00 01 01 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03

All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 86 80 DF 27 00 00 00 00 02 00 01 01 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03

All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 4C 10 3B 80 00 00 00 00 00 00 00 00 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03

All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: AB 11 52 43 00 00 00 00 14 00 00 02 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03

All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: E4 14 11 43 00 00 00 00 01 00 00 02 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 E4 14 65 04

All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 4C 10 39 80 00 00 00 00 00 00 05 06 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03

All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 86 80 48 24 00 00 00 00 E2 00 00 08 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03
All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 86 80 A0 27 00 00 00 00 03 00 00 08 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03
All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 86 80 B9 27 00 00 00 00 02 00 00 08 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03
All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 86 80 D0 27 00 00 00 00 02 00 00 08 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03
All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 86 80 D2 27 00 00 00 00 02 00 00 08 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03
All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 86 80 D8 27 00 00 00 00 02 00 00 08 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03
All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 86 80 DA 27 00 00 00 00 02 00 00 08 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03
All values Offset 30 through Offset FO = 00

B20 D10000 F01: ?

Offset 00: 4C 10 3A 80 00 00 00 00 00 00 00 00 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 66 03

All values Offset 30 through Offset FO = 00
[ Debug - Video BIOS
C000:0000 U.u...000000000000.!.. i@...00IBM VGA Compatible BIOS. .[.k.y...
C000:0040 PCIR...'.................................u.............]........
C000:0080 ....................................d......d......d.....0d......
C000:00C0 d......d......d......d.....0d......d.....0d......d......d......d
C000:0100 ......d.....0d......d......d.....0$......$......d.......... ....
C000:0140 `".......N... ....@............ ...88.......... .1X. (.........V
C000:0180 . .1X. .P.......... .0X. @........d..@A.&0..6.......... A. 0.`.
C000:01C0 ........$.`A.(00`........0*..Q.*@0p.........4..Q.*@...........=.
C000:0200 .Q.0@@.........H?@0b.2@@..........O@0b.2@@..........Y@0b.2@@....
C000:0240 .....h[..r.<P...........t..r.<P..........0.7..2.m..4....8....:..
C000:0280 ..<.E..A.7..C.m..E....I....K....M.E..P 7..R m..T ...X ...Z ...\
C000:02C0 E..`.h..a.h..b h..c....d....e ...f....g....h ...i....j....k ...l
C000:0300 ....m....n ...o....p....q ......................................
C000:0340 .........................................................For Eva
C000:0380 luation Use Only....(........c-'(.+.............................
C000:03C0 ....................(........c-'(.+.............................

[ Debug -Unknown]
HDD ST980811AS
Monitor LPLCF00: Generic PnP Monitor [NoDB]
PCI/AGP 104C-8039: Texas Instruments PCIxx12 Cardbus Controller [NoDB]
PCI/AGP 104C-803A: Texas Instruments OHCI Compliant IEEE 1394 Host Controller [NoDB]
PCI/AGP 104C-803B: Texas Instruments PCIxx12 Integrated FlashMedia Controller [NoDB]
PCI/AGP 11AB-4352: Marvell Yukon 88E8038 PCI-E Fast Ethernet Controller [NoDB]
PCI/AGP 14E4-4311: Broadcom 802.11g Network Adapter [NoDB]
PCI/AGP 8086-2448: Intel(R) 82801 PCI Bridge - 2448 [NoDB]
PCI/AGP 8086-27A0: Mobile Intel(R) 945GM/PM/GMS/940GML and Intel(R) 945GT Express Processor to DRAM Controller - 27A0 [NoDB]
PCI/AGP 8086-27A2: Mobile Intel(R) 945GM Express Chipset Family [NoDB]
PCI/AGP 8086-27A6: Mobile Intel(R) 945GM Express Chipset Family [NoDB]
PCI/AGP 8086-27B9: Intel(R) 82801GBM (ICH7-M) LPC Interface Controller - 27B9 [NoDB]
PCI/AGP 8086-27C5: Intel(R) 82801GBM SATA AHCI Controller [NoDB]
PCI/AGP 8086-27C8: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8 [NoDB]
PCI/AGP 8086-27C9: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9 [NoDB]
PCI/AGP 8086-27CA: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA [NoDB]
PCI/AGP 8086-27CB: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB [NoDB]
PCI/AGP 8086-27CC: Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC [NoDB]
PCI/AGP 8086-27D0: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0 [NoDB]
PCI/AGP 8086-27D2: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D2 [NoDB]
PCI/AGP 8086-27D8: High Definition Audio Controller [NoDB]
PCI/AGP 8086-27DA: Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA [NoDB]
PCI/AGP 8086-27DF: Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF [NoDB]
PnP SYN0403: Synaptics PS/2 Port TouchPad [NoDB]

Hello again. Are you currently running Windows Vista Service Pack 2 beta version?

If you are, this may be what is contributing to your current issue.

When you answer this question, I will know how to instruct you from here.

SP2 has been installed, via auto update. I don't know if it is the beta version. Can you tell me how to figure it out?

It should not be beta. Never mind.

Please download the latest version of Kaspersky GetSystemInfo (GSI) from here and save it to your Desktop.

• Please close all other applications running on your system.
  
• Please double click GetSystemInfo.exe to open it.
  
• Click the Settings button.
  
• Set it to Maximum
  
• IMPORTANT! Then please click Customize - choose Driver / Ports tab and
• Uncheck Scan Ports.
  
• Click Create Report to run it.
  
• It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop. Please upload the folder to Kaspersky GSI Parser and click the Submit button.
  

Please copy and paste the url of the GSI Parser report (not the log) in your next reply.

Thanks for the help. here is the url:
http://www.getsysteminfo.com/read.php?file=82391e9fbb6aeabcc521a777da9e1a62

Please attempt to restore security settings, by doing the Microsoft Fix it (button half-way down the page) in the following tutorial: http://support.microsoft.com/kb/313222

then try to do the user modification again.

Cannot run the fix-it file. No associated file type. Can't find a file type to use on the web, just references to windows installer or offers to fix the problem by running a registry cleaner. Can you/ will you provide the file type so I can associate it with this program?
Thank you very much.

We will try a different route.

Please reboot to Safe Mode (tap the F8 key just before Windows starts to load and select the Safe Mode option from the menu).

Go Start and in Start Search:
Type in: sfc /scannow
Click OK.
If System File Checker (sfc) finds any errors, it will retrieve the correct versions of files from its backup system files folders.
If sfc does not find any errors in Windows Vista, it will simply quit, without any message.


Now, please restart your computer, in to Safe Mode again, and try sfc /scannow.

It requires those two runs to do a full fix.

Thanks. Will do so as soon as possible. Info item: ran "services.msc" in the search box. Brought up the services page and found Windows Installer. The installer shows "manual". I was afraid to change it to "automatic" without first asking for advice. Should I change it?

Not at all. It will change back to manual, because it normally does not operate automatically. When programs go to install, they turn on Windows Installer for you.